Forgotten your password
- On the sign-in page, click the forgot-password link, or go to getjoyn.io/forgot-password.
- Enter your Email and send. If nothing arrives, use Click to resend and check spam.
- Open the link in the email. Enter a new Password of at least 8 characters, repeat it under Confirm password and click Set new password.
- You will see Your password has been reset. Sign in with the new one.
The link works once. If it says it is invalid, request a new one.
Wrong email address
Your account is tied to one email address. If the reset email never comes, you may be trying a different address than the one you signed up with. Try the address the invitation was sent to, or the one the weekly digest arrives at. If you have several, request a reset for each; only the real one gets an email.
The app and the web are the same account
There is one account. If you can sign in on your phone, the same email and password work on the web, and the other way round. If you have never set a password because you only used the app, use the reset flow above to create one.
Account deleted
When an account is deleted, everything personal is removed and it cannot be restored. The email address is free again, so you can sign up afresh, but you will need new invitations to your spaces.
If none of this helps, contact us from the email address you think the account uses.